General information collection and use

Flood Risk & Drainage Solutions collects information that personally identifies you in some circumstances, for example when you use our contact form so that we can communicate with you by email or phone. The types of personal information we collect include name, contact details, information submitted in forms.

Website usage information

When someone visits Flood Risk & Drainage Solutions we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website

Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. 

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Flood Risk & Drainage Solutions uses cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse cookies.

Cookies being used on our website:

Source: Google Analytics
Purpose: Track information about how users use our website, number of visitors, what links they used to get to the site and what pages they visit. We use this information to improve the user experience on our website. The cookies makes sure all information remains anonymous.
Cookies from Google: _unam, _utma, _utmb, _utmc, _utmt, _utmz, _ga, gat. Read more about these and how the work at Google.

Contact forms

When you submit a contact form we store this information in our database. This information will be stored as long as we find it relevant to improve customer service, but we strive not to keep your records for longer than necessary.

Consent to communicate

Flood Risk & Drainage Solutions is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. 

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Chris Vose at

In the case of access and correction requests, please provide as much detail as you can about the particular information you seek, in order to help us locate it. We will comply with your request within 30 days.

Policy Modifications

We keep our privacy notice under regular review. This privacy notice was last updated on 16 January 2020.